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1. What is AQ360º?
AQ360º is an integrated survey solution powered by Compass Plus™ that
combines the insight and flexibility of professional consultants with
the efficiency of an Internet delivered/computer scored survey system.
As users complete the surveys, real-time progress reports are available
for your review. At the conclusion of the survey, easy-to-read reports
are generated giving you the detailed results you need.
2. What do your consultants do?
Our consultants work with you to administer a meaningful survey that
will obtain the information you need for your business issue. They are
available during survey implementation to answer questions that may
arise and at the conclusion of the survey to help you interpret results
and to recommend training or other action.
3. Are we required to use the consultant?
No. If you are experienced in implementing surveys you can opt for just
the Internet component. We recommend that first-time users or
organizations without staff to devote time to the survey use the
consultant however. The quality of the results our consultants bring to
the process is always valuable.
4. Is our data secure?
Yes, the area of our server we dedicate to you is encrypted and requires
a password so that only you can access your data. While out of necessity
our maintenance staff can access your data, our confidentiality policy
guarantees that your data will never be used for any purpose that you do
not authorize.
5. What are the benefits of a 360-degree feedback
survey?
To the person:
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The process helps individuals to understand how others perceive them.
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Feedback is essential for growth and learning.
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Individuals can better manage their own performance and careers by knowing their strengths and weaknesses.
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Individuals realize measurable data on soft skills.
To the organization:
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Our survey can reinforce
a strong corporate culture since survey items are linked to the
actions and behaviors that demonstrate the effectiveness of
attitudes, organizational leadership competencies and company
values.
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Management is better
equipped to help employees achieve personal and professional
developmental goals.
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Feedback is much more comprehensive, as it comes from peers, associates and direct reports, not just managers.
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Customer service can be improved by having customers contribute to the evaluation process.
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Training developed based on feedback is much more relevant and effort is not wasted on areas not needing improvement.
6. What type of reports are produced?
Both individual and composite. Composite reports can be designed to
provide data by sub-category, such as a region, department, job
classification and so on. This type of detail is important in the needs
analysis phase of the program. Additionally, we can repeat a survey
after an action plan has been in place and deliver a report on the
effectiveness of that action plan.
7. How are the reports delivered?
Online and as printable files.
8. Some of our employees will not have Internet access... Can we include
them in the survey process?
Yes, we are able to generate paper-based surveys for people without
computer or Internet access.
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